Refund Policy

This policy describes when refunds are available, how cancellation works, and which purchases are non-refundable. Approved refunds are returned to the original payment method.

Quzo AI offers a Free plan and paid subscription plans billed monthly or yearly. Each plan includes a set of usage allowances that reset at the start of every billing cycle. Paid plans renew automatically until you cancel.

The Free plan does not require a credit card and does not generate an automatic charge. If you upgrade to a paid plan you can return to the Free plan at any time — see cancellation.

For customers using Quzo AI for the first time and paying for it, we offer a 30-day refund window on the initial subscription charge. If Quzo AI is not the right fit for you, email us within 30 days of your first payment and we'll refund it.

The refund window applies when:

• The request is made within 30 days of your first paid subscription charge
• You are a first-time paying customer — the window does not apply to renewals or subsequent subscriptions
• Your account is in good standing (no breach of our Terms of Use)

You can cancel your subscription at any time from the billing section inside your account.

What happens when you cancel:

• Your subscription remains active until the end of the current billing period
• You keep access to paid features until that period ends — no immediate cut-off
• No further charges are taken from your payment method
• When the period ends, your workspace automatically moves to the Free plan

Top-ups (extra credits or extra attempts purchased on top of your plan) are one-time consumable purchases.

The allowances included with your subscription plan do not carry over between billing cycles — they reset at renewal.

The following are not eligible for a refund:

• Credits or attempts that have already been consumed
• Subscription renewals beyond the initial 30-day refund window
• Custom development, integration, or onboarding services delivered to you
• Third-party fees you incurred outside of Quzo AI
• Accounts terminated for breach of our Terms of Use

Email [email protected] with the subject line "Refund Request — <your account email>" and include:

• The account email used to sign up
• The invoice number or receipt for the charge
• A short reason for the refund — it helps us improve

We typically respond to refund requests within 1–2 business days. Approved refunds usually arrive within 5–10 business days, depending on your bank.

At our discretion we may offer a prorated refund outside the standard 30-day window for situations such as:

• Extended service outages that materially affected your usage
• Duplicate or accidental charges
• Plan downgrades that leave a large unused balance for the remainder of a yearly subscription

If you are unhappy with a refund decision, please reply to our response email — we will review it again. For unresolved billing issues you may also contact your card issuer, but a chargeback opened without first writing to us can delay resolution and may temporarily suspend access.

We may update this policy as the product and our plans evolve. When we do, we will update the "Effective date" at the top. Charges made before a change are governed by the policy in effect at the time of purchase.

Billing and refund requests: [email protected].